Shipping & Returns

Store Partnership: The Exhibit House Shop  is run and managed by Thumbprint – an Indiana based merchandise and experience company.  The Exhibit House selects the products you see on this site, and Thumbprint produces and fulfills the products on The Exhibit House's behalf. Thumbprint also manages this web site, warrants all products, and responds to all customer service needs. To find out more about Thumbprint please visit www.Thumbprint.com 

Shipping: Some products are made to order, so they may take a little longer, but rest assured knowing that your swag is worth the wait. You will receive a shipping confirmation email when the order is on its way to your doorstep. The confirmation will be sent from Thumbprint on behalf of  The Exhibit House.

Exchanges: Have an issue with a product? Just need someone to talk to? Don’t worry; we are here to help. 

On-Demand Items: To limit unused product waste, we have offered a sustainable production solution to make products as orders come in. Since on-demand products are made to order, this means we don’t hold inventory in the warehouse and are unable to accept exchanges. However, if the product is damaged or defective, we will do everything in our power to make it right!

Inventoried Items: If an item is inventoried in our warehouse, we can exchange it quickly and easily. Just let us know the problem and Thumbprint will take care of you.

Please feel free to email Thumbprint with any issues or exchanges and we will do everything we can to help. Please send an email to support@thumbprint.com and we will get you taken care of!

Refunds and Returns: Your satisfaction with  Exhibit House Shop merchandise is Thumbprint’s top priority. Not only do we want you to be satisfied with the products, but also with our customer service. We try to make all returns or exchanges as easy and quick as possible. 

On-Demand Items: To limit waste, we cannot accept returns on on-demand items. 

Inventoried: All items held within inventory may be returned/exchanged and must be made within 30 days of the order date. All apparel must be unworn and unwashed. 

Warranty: Thumbprint will warrant all items for defection on behalf of The Exhibit House for up to 1 year. Please contact Thumbprint at support@thumbprint.com should you have a warranty claim.  

What we Need to Process a Refund or Return: 

Your order number 

Your name 

The purpose of your return/exchange

Please send your message to Thumbprint at support@thumbprint.com. We will create a shipping label for you to print out and ship to us. All return shipping is free within the United States unless expedited shipping is requested. Once returned item is accepted, your exchange or refund will be processed.

Merchandise and Online Store Provider: Thumbprint (on behalf of The Exhibit House).